QUEUE CARD GUIDE
← Back to Live Queues
How to Read the Queue Cards
BorderKu separates border queue evidence from normal road traffic delay, so you can understand what the card is actually telling you before you travel.
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Anatomy of a Queue Card
Follow the moving highlight. The queue signal always comes first.
1
Sungai TujohBrunei → Miri
✓ Smooth
indicated Road evidence currently looks clear. This does not mean immigration processing is zero minutes.
◈ Road evidence only
Road 1 min ago · Tail verification pending
Auto-highlights each part of the card
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Two different things — know the difference
The largest source of confusion is reading road delay as border wait.
Estimated Queue Wait
= the main BorderKu border-queue signal- Based on border-connected queue evidence.
- Tells you whether a queue is actually indicated.
- May show a verified wait/range when enough evidence exists.
- If verification is incomplete, BorderKu says so instead of guessing.
≠
Road Traffic Delay
= extra driving time on the road- Comes from normal road-traffic conditions.
- Can include slowdowns, junctions, incidents or heavy traffic.
- +6 min does not mean a 6-minute border wait.
- Use it to understand the drive, not checkpoint processing.
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What figures should I look at?
Use this four-step order every time you check BorderKu.
Choose your direction
Select Outbound or Return so the card matches the journey you are making.
OutboundReturn
Read Estimated Queue Wait
This is your primary border-queue signal. Start here before looking at anything else.
Use road delay as context
Road Traffic Delay helps with your drive, but it does not represent immigration waiting time.
Check freshness
Recent road and queue-tail evidence deserves more confidence than older observations.
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What common labels mean
BorderKu uses cautious language when the available evidence is incomplete.
No queue
indicated
indicated
No queue indicated
Fresh road evidence does not currently show a significant border-connected road queue.
Good sign — not a guarantee of zero processing time.Verification
pending
pending
Verification pending
A slowdown is visible, but BorderKu has not yet confirmed that it forms a queue connected to the checkpoint.
Do not treat road delay as queue wait.No connected
border queue
border queue
No connected border queue
Traffic may be slow nearby, but the slowdown is not continuously connected to the border checkpoint.
Usually normal nearby road traffic.✓ Smooth→ Steady
Smooth / Steady
A quick at-a-glance status snapshot. Use it as a summary, not a replacement for the queue signal.
Always read the queue panel first.
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Try reading these examples
Tap a scenario to see the correct interpretation.
Road looks clear
No queue is indicated from the road evidence. This does not prove immigration processing is zero minutes.
i
Remember: road traffic delay is not checkpoint processing time.
Check live queues →
Use Estimated Queue Wait first. Then use road delay and freshness as supporting evidence.